Who can request articles and books?
The Library covers the costs for the IU School of Medicine faculty, staff, and student.  If a charge needs to be incurred, Library staff will check with the requester before ordering the document.  Non-Indiana University clients, please register for a Loansome Doc account. For more information about Loansome Doc, please see the National Library of Medicine’s Loansome Doc Fact page.
What is the procedure for a rush or urgent request?
For materials that the Library owns, contact the Content Management and Delivery Department at (317)274-7184.   For materials that the Library does not own, the staff will request from another library on an urgent basis.  However, staff cannot guarantee arrival by the deadline date for items requested from another library.
What does the Request Sent status in ILLiad mean?
“Request Sent” status means that the request has been sent to another library.
May I request books from another IU Library through ILLiad?
It is usually quicker to place a “Request This” item via IUCat. The advantage of using “Request This” is that the item will receive a longer checkout period than if requesting via Content Management and Delivery.  After logging into the IUCAT account using your IU username and passphrase, search for the desired book and click on the “Request This” Link.  Select the library for pick-up and click “Request Delivery” . Then wait for the book to arrive at the selected library.
May I request an entire volume or issue of a journal?
Libraries typically do not lend journal volumes or issues unless they are on microfilm.  Copyright law prevents the Library from ordering copies of an entire volume or issue.  If the entire volume or issue, not just a few selected articles, is important, please contact  cascom@iu.edu.  The Library’s Content Management and Delivery staff may be able to purchase the volume or issue.
Content Management and Delivery sent the article, but it is written in a language other than English. Is it possible to obtain the English language version or a translation of the article?
When searching OVID or PubMed, titles that appear between brackets [ ] will be in a language other than English. Unfortunately, the Library does not have the staff available to offer translation services.  The IUPUI World Languages and Cultures department may know which graduate students or faculty might offer translation services for a fee.  The American Translators Association website has a “find a translator or Interpreter” feature.
Are ebooks available through the service?
At this time, Content Management and Delivery is unable to provide eBook access.   If a chapter or two is needed, please request the book chapter and the staff will do their best to obtain.   The other option is to make a purchase suggestion.

How do I obtain a dissertation or thesis?
Full text of a dissertation or thesis may be available through the Proquest Dissertations and Theses database. If the desired thesis or dissertation is not available through the database, please submit a Content Management and Delivery request.

The staff first attempt to obtain a dissertation or thesis by requesting it from another library.   If the dissertation or thesis is unavailable from another library, the staff will notify the requester.  The requester then has the option of ordering a copy of the dissertation from ProQuest UMI’s Dissertation Express, but the Library does not cover the cost of this option.