Troubleshooting Library Resource Access Issues

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Ruth Lilly Medical Library resources are subscription based and may require authenticating into the subscription using your IU username, passphrase and DUO. If you are having an access issue, please review the FAQ below for information that may match your situation. If you'd like to report your access issue, use the "Report and Access Issue" linked form.

(Note: you will need your IP to Report an Access Issue - it can be found at the bottom of this page)

FAQ Most Popular Question:

What do I need to login/access the Medical Library’s resources?

All active IU School of Medicine faculty, staff and students who have an IU network ID (username and passphrase) are able to access Medical Library resources.

Options for access:

Search the IU directory; if listed, then an IU School of Medicine network ID should already be established.  For assistance with activating your account or resetting the passphrase, contact HTS (Health Technology Services) at 317-274-5336.

Some of the Ruth Lilly Medical Library’s mobile apps require periodic logins from an IU School of Medicine wireless network or the VPN in order to continue using the app on your mobile device.

University Information Technology Services (UITS) categorizes students as Applicant, Admitted or Enrolled. Access to library resources is granted when one’s status is Enrolled. Enrollment status usually occurs on the first day of class and is determined by UITS.  Contact the Ruth Lilly Medical Library’s Content Management & Delivery Services Department at 317-274-7184.

At Indiana University School of Medicine, retired faculty and staff can have a computing account, which should allow for access to some library resources. To receive this computing account, one must be retired according to IU’s criteria. Explore Retiree Status and Benefits for age and service requirements and learn more about access to IU resources for official IU Retirees in  the IU Knowledge Base.

Alumni are not able to obtain an IU network ID and passphrase that allows for access to Ruth Lilly Medical Library resources due to licensing and copyright restrictions.

For a listing of free and low cost health information resources for medical professionals, visit the Free and Sponsored Medical/Health Resources guide. For answers to questions about accessing or using freely available electronic medical resources, Ask A Medical Librarian or Visit the library in Indianapolis.

Contact IU Health Library at Methodist Hospital, 1801 North Senate Avenue, Indianapolis, IN 46202, 317-962-0872 or email. The IU Health Library serves IU Health, and the Ruth Lilly Medical Library serves IU School of Medicine faculty, staff, and students.

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